Customer Service Executive / BD Executive

IQ Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Bayan Lepas, Malaysia is seeking a Customer Service Executive / BD Executive. This permanent role involves managing customer service activities, coordinating cross-functional requirements, and conducting market research. Candidates should have a diploma or degree in business, excellent communication skills, and a willingness to work with minimum supervision. Mandarin speakers are preferred. The role includes benefits such as a 13th month bonus, medical coverage, and various employee perks.

Benefits

13th Month Bonus

Dental/optical benefit

Medical coverage

Festival gifts

Birthday gifts

Company dinner

Team building

Qualifications

• Excellent written and verbal communication skills.
• Good organizational skills with attention to detail.
• Ability to summarize complex materials into actionable items.

Responsibilities

• Manage full set of customer service activities including order processing.
• Coordinate customer requirements across various departments.
• Conduct product benchmarks and market research.

Skills

Excellent communication skills

Good administration and organization skills

Team player

Initiative to work with minimum supervision

Ability to create business presentations

Advanced Microsoft Excel knowledge

Ability to interpret complex documents

Education

Diploma/degree in business disciplines

Job description

Customer Service Executive / BD Executive

Account manager focusing on full set of customer service activities; include order processing, supply chain management, inquiries, quotations and customer complains.

Forecast and Budget.

Co‑ordinates customer requirements through cross functional activities – from a single base to and from multiple locations on various disciplines such as R&D, Engineering, Finance, Quality, Product Testing, Manufacturing, MIS, etc.

Product benchmarks and market researches.

Manages and hosts visiting customers.

Business travels as and when required.

Requirements:

Diploma/degree in business disciplines.

Excellent communication skills; both written and verbal.

Good administration and organization skill with attention to details.

A team player.

Initiative to work with minimum supervision.

Ability to interpret and summarize complex documents/situations into workable action items and seeing through the process.

Ability to create business presentation needs.

Advanced Microsoft Excel knowledge will be an advantage.

Candidates who are available immediately are encouraged to apply.

Fresh graduates are also encouraged to apply.

Mandarin speakers are required for this role to effectively communicate with Mandarin‑speaking clients.

13th Month Bonus

Permanent role

Dental/optical benefit

Medical coverage

Festival gifts/birthday gifts/company dinner/team building