Customer Service Executive

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider is looking for a Customer Service Executive to provide exceptional support to clients in the logistics sector. The ideal candidate should possess excellent communication skills in English and Malay, with a diploma and a customer-oriented attitude. Responsibilities include handling inquiries and complaints through various channels. This full-time position offers a basic salary of RM1,850 plus performance allowances, with benefits including EPF and SOCSO. Immediate start preferred.

Benefits

EPF

SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Opportunities for promotion

Professional development

Qualifications

• 1–2 years of BPO experience is advantageous.
• Willingness to learn and be a team player.
• Stable internet connection required for remote work.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Resolve customer complaints effectively.
• Record customer issues using the internal system.

Skills

Excellent communication skills in English and Malay

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Ability to work in a fast-paced environment

Education

Diploma and above

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay & English, Work From Home – Perak)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1–2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn, and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.
• Must be based in Sarawak and able to work from home (stable internet connection required).

Job Type

• Full-time
• Rotational shift
• 5 days a week

Salary

• Basic Salary: RM1,850
• Performance KPI Allowance: Up to RM150 per month

Benefits

• EPF, SOCSO
• Birthday Leave
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.my/