Customer Service Executive

Sonata Software; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global customer experience company is seeking a dedicated individual for a Full Time Permanent position. This role involves contacting registered shoppers and auditors, responding to inquiries, quality checking reports, and assisting in recruitment across the Asia Pacific and Europe. Candidates should possess relevant education and have a good command of English. A hybrid working model is offered after probation, along with incentives for performance. Fresh graduates are encouraged to apply.

Benefits

Flexible Working Arrangement

Performance Incentives

Qualifications

• Good command of the English language is required.
• Willingness to work in Petaling Jaya.
• Experience in customer service is preferable but not essential.

Responsibilities

• Contact registered shoppers/auditors for evaluations and surveys.
• Respond to shopper/auditor email enquiries.
• Quality check online reports according to service standards.
• Assist in recruiting new shoppers/auditors.

Skills

Good Command of English

Hard working and dedicated

Customer Service experience

Education

Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, or Bachelor's Degree

Job description

We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start‑up to a truly global success story.

Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We’re looking to grow our terrific team to support the next stage of our plans.

Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your front‑lines teams and throughout your organisation.

About the Position

This is a Full Time Permanent Position. Hybrid working arrangement upon passing probation.

Job Highlights

• Flexible Working Arrangement
• Performance Incentives

Key Responsibilities

• Contact registered shoppers / auditors in the Asia Pacific / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Asia Pacific / Europe region to boost database

Requirements

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• A hard working and dedicated approach
• Willing to work from home if required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.