Customer Service Executive

Opulent Solutions; Penang; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading solutions provider in Penang is seeking a candidate for a role involving customer feedback and order management. Responsibilities include timely processing of orders, KPI achievement, and cross-functional teamwork. Candidates should have a Bachelor's degree in Business Studies or related fields, strong interpersonal skills, and at least 1 year of relevant experience. Proficiency in Microsoft Excel and PowerPoint is essential. This position offers an opportunity to contribute to revenue growth and customer satisfaction.

Qualifications

• Bachelor's degree in Business Studies, Administration, Management, or equivalent.
• Minimum 1 year of experience in a relevant position.
• Experience in Electronic Manufacturing and Logistics is a plus.

Responsibilities

• Act as the main point of contact for customer feedback and order management.
• Process customer POs in a timely manner.
• Work to meet assigned KPIs and reporting deadlines.

Skills

Cross-functional coordination

Interpersonal communication

Presentation skills

Independence

Competency in English

Knowledge of other languages

Education

Bachelor's in Business Studies/Administration/Management

Diploma in relevant field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Responsibilities

• Act as the key window toward customer for Feedback, Quotation and Order Management.
• Accept customer PO and process it accordingly on time; work with internal team to deliver the order as per customer requirements.
• Assist Reporting Manager to process RFQ with objective Quote to Win.
• Work proactively to accomplish assigned KPIs, which include but are not limited to:
  • On time delivery of order
  • Customer Liability Management
  • Revenue growth of assigned account
• Generate and publish report on time.
• Work with team members and other functional teams to fulfill customer requirements.
• Prepare sales kit or presentation slides when required.

Requirements

• Degree: Bachelor's in Business Studies/Administration/Management, Commerce, Economics, Marketing or equivalent. Diploma with similar experience is welcome.
• Possess good cross‑functions coordination skills to execute assigned tasks.
• Good interpersonal communication ability.
• Able to do a good presentation and conclude it with a good summary.
• Can work independently with minimum supervision.
• Experience in Electronic Manufacturing Industry is an added advantage.
• Experience in Logistic flow will be an added advantage.
• Competence with Microsoft Office Tools: Excel and PowerPoint.
• Minimum 1 year of working experience in relevant field or position is preferable.
• Good competency in English – Written and Oral. Knowledge of other languages is an added advantage.