Customer Service Executive

ServAuto Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service platform in Kuala Lumpur is seeking a Customer Service Executive to enhance customer satisfaction through professional engagement. Responsibilities include providing exceptional service across communication channels and supporting various service products. Candidates should possess strong communication skills in English and Bahasa Malaysia, and have a minimum of 2 years of relevant experience. A Bachelor’s degree is required, and the role may involve varying shifts. Attractive benefits are offered.

Benefits

Annual Leave

Training Provided

Medical and Hospitalisation Leave

Allowance Provided

Qualifications

• Minimum typing speed of 35 words per minute.
• At least 2 years of relevant Customer Service experience.

Responsibilities

• Deliver excellent customer service through various communication channels.
• Support a combination of products after training.
• Meet individual and team performance goals.
• Identify improvements in work processes.

Skills

Spoken and written English

Spoken and written Bahasa Malaysia

Telephone etiquette

Listening skills

Attention to detail

Critical thinking

Ability to work independently

Ability to work collaboratively

Professionalism and integrity

Education

Bachelor’s degree or equivalent

Job description

ServAuto is building Southeast Asia’s most trusted car service platform. We go beyond just car maintenance—we’re building a new automotive ecosystem that connects curated workshops, premium car products, and data-driven customer journeys. Whether it’s oil changes, tinting, or accessories, we deliver quality service without pushy upsells, confusing pricing, or waiting in line.

Our mission is to make car care transparent, efficient, and trustworthy. With aggressive growth across digital and physical channels, we’re looking for a finance leader who can turn operational chaos into structured scale—while ensuring we stay lean, compliant, and investment-ready.

Role Summary

The Customer Service Executive is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.

Requirements

• Strong command of spoken and written English and Bahasa Malaysia
• Professional and courteous telephone etiquette with clear communication skills
• Excellent listening skills with strong attention to detail and critical thinking ability
• Minimum typing speed of 35 words per minute
• Willingness to work on rotating shifts, including weekends and public holidays
• Ability to work independently as well as collaboratively in a team environment
• High level of integrity, professionalism, and respect for confidentiality
• Bachelor’s degree or equivalent, with at least 2 years of relevant Customer Service experience

Responsibility

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
• Required to support combination of products (Service Packages, Tinting, Dashcam and more) to support the business needs after being trained for required skills
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Accountable for meeting individual (KPIs) and team goals
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Medical and Hospitalisation Leave
• Allowance Provided