Customer Service Executive

Banking Industry Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a dedicated customer service representative to ensure prompt and effective service delivery. The role involves working rotational shifts, must exhibit a positive attitude, and ensure high-quality customer interactions. A competitive salary range of RM3200-RM4200, along with multiple benefits, is offered.

Benefits

21 days of Annual Leave

Fixed allowance of RM350

Night shift allowance

Qualifications

• Ability to work rotational shifts including weekends and Public Holidays.
• Passion for delivering quality customer service.
• Resourceful and attentive to details.

Responsibilities

• Provide prompt and accurate answers to customers.
• Deliver 24-hour customer service.
• Handle and resolve customer complaints.

Skills

Positive mindset

Good telephone etiquette

Proactive communication

Team player

Job description

Key Responsibilities:

• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank’s customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Key Requirements:

• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice & good telephone etiquette.
• Resourceful, proactive, attentive to details and a good team player.

Basic Salary:

• RM3200-RM4200

Benefits:

• 21 days of Annual Leaves
• Fixed allowance of RM350
• Night shift: RM45 per night shift allowance & RM25 transport allowance will be given for a night shift. So, the total will be RM70 per night.

Location:

• Jalan Tun Razak, KL