Customer Service Executive

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company located in Kuala Lumpur, Malaysia, is seeking a Customer Service Executive. The ideal candidate will handle customer enquiries and ensure a positive experience. Requirements include a degree or diploma with at least one year of relevant experience, alongside strong problem-solving and communication skills. Fresh graduates are encouraged to apply. Email your application to us, as only shortlisted candidates will be notified.

Qualifications

• At least 1 year of experience in a Call Center or Customer Service environment.
• Fresh graduates are encouraged to apply.
• Strong documentation skills.

Responsibilities

• Handle customer enquiries and requests via telephone and walk-in.
• Provide prompt follow-up to resolve customer issues.
• Manage enquiries and reporting efficiently.
• Ensure a positive customer experience.

Skills

Problem-solving

Analytical skills

Attention to detail

Communication skills

Interpersonal skills

Education

Degree/Diploma

Job description

Customer Service Executive

Responsibilities

• Handle customer enquiries and requests via telephone and walk‑in.
• Provide prompt and effective follow‑up to resolve customer issues and enquiries.
• Manage enquiries, requests, and reporting efficiently in accordance with Company policies and service standards.
• Ensure a positive customer experience.

Requirements

• Degree/Diploma holders with at least 1 year of experience in a Call Center or Customer Service environment. Fresh graduates are encouraged to apply.
• Strong problem‑solving and analytical skills.
• Attention to detail and good documentation skills.
• Strong communication and interpersonal skills, both written and verbal.

Join Us!

Email to us at: ***********@publicmutual.com.my

Only shortlisted candidates will be notified.