Customer Service Executive

Eumex Sailing Logistics Malaysia Sdn Bhd; Klang City; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading logistics provider in Klang City is seeking a dedicated Customer Service Executive to provide outstanding support to clients in the freight and cargo forwarding industry. Responsibilities include communicating shipment details, addressing customer inquiries, and resolving issues. Ideal candidates have at least 2 years of related experience and excellent communication skills. The role offers comprehensive insurance, career development opportunities, and a collaborative culture.

Benefits

Comprehensive health insurance

Opportunities for career development

Flexible work arrangements

Collaborative team culture

Qualifications

• At least 2 years of experience in customer service, preferably in freight/cargo forwarding.
• Flexibility and adaptability to work in a dynamic environment.
• Genuine passion for delivering exceptional customer service.

Responsibilities

• Communicate with customers regarding shipment status.
• Respond to inquiries via phone and email.
• Handle and resolve customer complaints professionally.
• Track the status of shipments and provide updates.
• Maintain detailed records of customer interactions.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Interpersonal skills

Attention to detail

Tools

CRM tools

Job description

Overview

Eumex Sailing Logistics Malaysia Sdn Bhd – Bukit Raja, Selangor

Eumex Sailing Logistics Malaysia Sdn Bhd is seeking a dedicated and customer-focused Customer Service Executive to join our team in Bukit Raja Selangor. In this full-time position, you will be responsible for providing exceptional customer service and support to our valued clients in the freight and cargo forwarding industry.

What you’ll be doing

• Communicate with customers, carriers, and partners on shipment status
• Respond promptly and courteously to customer inquiries and requests via phone, email, and other communication channels
• Handle customer complaints and concerns, and work to resolve issues in a timely and professional manner
• Resolve shipment issues and provide proactive service updates
• Work with internal teams (operations, warehouse, finance) to ensure accuracy
• Provide accurate information about our services, pricing, and company policies
• Track and monitor the status of customer shipments and provide updates as needed
• Assist with the processing of orders, bookings, and other administrative tasks
• Collaborate with the wider team to ensure a seamless customer experience
• Maintain detailed records and documentation related to customer interactions

What we’re looking for

• At least 2 years of experience in a customer service or client‑facing role, preferably in the freight/cargo forwarding industry
• Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
• Excellent problem‑solving and critical thinking abilities, with a focus on providing solutions
• Proficient in the use of computer systems and software, including customer relationship management (CRM) tools
• Demonstrated attention to detail and a commitment to accuracy in record‑keeping and data entry
• A flexible and adaptable approach, with the ability to work in a fast‑paced, dynamic environment
• A genuine passion for delivering exceptional customer service and a commitment to the success of the business

What we offer

• Comprehensive medical and health insurance coverage
• Opportunities for career development and advancement
• Flexible work arrangements and a healthy work‑life balance
• A collaborative and inclusive team culture that values employee contributions

About us

Eumex Sailing Logistics Malaysia Sdn Bhd is a leading provider of freight and cargo forwarding services in the region. With a strong focus on customer satisfaction and operational excellence, we have built a reputation for delivering reliable and efficient transportation solutions to our clients. Our team of dedicated professionals is committed to continuously improving our services and staying at the forefront of industry trends and innovations.

If you are excited to join our dynamic team and contribute to our ongoing success, we encourage you to apply for this role today.

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