Customer Service Executive

PRECISCO LOGISTICS SDN BHD; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Klang City seeks a Customer Service Executive for import and export. Responsibilities include preparing shipping documents, liaising with clients, and coordinating with carriers. Ideal candidates will have 2-3 years of experience and strong communication skills. Opportunities for promotion exist.

Qualifications

• Minimum of 2-3 years related experience.
• Understanding of transportation documentation and trade terms is a must.
• Understanding of Dangerous Goods is a plus.

Responsibilities

• Prepare shipping documentation such as Shipping Instruction and Packing List.
• Liaising with clients for FCL / LCL / Export shipments arrangements.
• Coordinating with ocean carriers and local vendors for shipments.
• Communicate with customers to resolve operational issues.
• Build and maintain relationships with clients.

Skills

Excellent communication skills

Organizational skills

Teamwork

Job description

Prepare shipping documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Goods form and Pre-alert to customers.

Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.

Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.

Provide complete & correct cost input & freight billing, as well as uploading necessary documents into the system.

Communicate with customers and clients to resolve operational issues.

Build and maintain excellent relationships with clients.

Undertake any other duties as requested by department head or management.

Possesses excellent communication and organizational skills and a professional approach to your work.

Requirements:

Minimum of 2-3 years related experience

Understanding of transportation documentation and trade terms, is a must

Understanding of Dangerous Goods, is a plus

Good communication skills and able to work as team.

Working mode: non shift

Opportunities for promotion and career advancement

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• Do you have freight forwarding experience?

CUSTOMER SERVICE EXECUTIVE (IMPORT & EXPORT – LOCAL CORPORATE PROJECT)