Customer Service Executive

HOYA Corporation; Kepong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer service in Kuala Lumpur is seeking individuals with strong customer service skills. Candidates should have a minimum of 1 year of relevant experience or be fresh graduates willing to learn. Fluency in both Bahasa Malaysia and English is essential, and proficiency in Mandarin is an advantage. The role involves building relationships with customers, resolving inquiries, and providing detailed product information in a professional manner.

Qualifications

• Minimum of 1 year relevant experience, preferably in the service industry.
• Fresh graduates are encouraged to apply as training will be provided.

Responsibilities

• Communicate with customers, building positive relationships.
• Respond to customer inquiries promptly and professionally.
• Process orders, forms, and applications as required.
• Maintain a positive attitude toward customers.

Skills

Customer-service oriented

Fluency in Bahasa Malaysia

Fluency in English

Proficiency in Mandarin

Job description

Requirements

A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided

Fluency in Bahasa Malaysia and English is required. Proficiency in Mandarin will be added advantage.

Skills & Knowledge required

Customer-service oriented and able to maintain good customer relationship

Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time

Always maintaining a positive, empathetic, and professional attitude toward customers

Responding promptly to customer inquiries

Follow up the cases, keep the promises

Ensure a good understanding of the company products and services which is improved and always maintained

Provide detailed information about products and processes

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded

Processing orders, forms, applications, and requests

Communicating and coordinating with colleagues as necessary

Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager

To carry out other responsibilities that may be assigned by the Management