Customer Service Executive

TPE Resource Solutions; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Johor Bahru is seeking a Customer Service Executive. You will provide frontline support by handling inbound calls, live chats, and emails, ensuring service excellence. The ideal candidate must be fluent in English and Bahasa Melayu with good computer literacy and relevant educational certificates. Full training will be provided for this rewarding role.

Benefits

Full training provided

Qualifications

• Fluent and excellent command of English & Bahasa Melayu.

Responsibilities

• Handling all inbound calls, live chats, and emails from customers.
• Exceeding customer expectations with high-quality information.

Skills

Communication skills

Problem-solving

Good computer literacy

Education

SPM, UEC, SKM 3, SVM 3, and IGCSE certificates

Job description

Overview

Are you an exceptional communicator with a passion for problem-solving?

We're looking for an enthusiastic, English & Bahasa Melayu - speaking professional ready to be the frontline.

Responsibilities

As a Customer Service Executive, you are the voice of the company. Your main responsibilities will include:

• Frontline Support: Handling all inbound calls, live chats, and emails from customers regarding general inquiries, complaints, and feedback.
• Service Excellence: Going the extra mile to exceed customer expectations and ensuring they receive accurate, high-quality information every time.

Qualifications

• Language: Fluent and excellent command of English & Bahasa Melayu
• Education: SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.
• Skills: Good computer literacy.

Ready to Apply?

If you are reliable, service-oriented, and ready for a challenging yet rewarding career in a fast-paced environment, we want to hear from you! Full training will be provided.