Customer Service Executive

Mulpha; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management company in Johor, Malaysia, is looking for a dedicated individual to manage customer inquiries and ensure satisfaction levels remain high. Ideal candidates should possess a Bachelor's Degree in Business or Hotel Management, with 1-2 years of experience in a customer-facing role. Responsibilities include managing inquiries, handling feedback, and coordinating community announcements. Strong communication skills are essential for this role.

Qualifications

• At least 1-2 years of relevant experience in Front Office/Desk/Reception/Call Center handling guests.
• Basic computer skills.
• Excellent written and spoken English.

Responsibilities

• Ensure customer and guest satisfaction levels remain above 90%.
• Manage inquiries, emails, calls, and walk-in customers.
• Coordinate weekly meetings and community announcements.

Skills

Customer service

Communication skills

Database management

Education

Bachelor's Degree in Business/Hotel Management or equivalent

Job description

Responsibilities

• Ensure, through professionalism and efficiency, that customer, guest, residents and owners satisfaction levels remain above 90%.
• Manage Onestop Mobile inquiries, emails, landline calls and walk-in customers.
• Handle maintenance charges collection, Bluetooth card management, pedestrian key / gym card purchases.
• Verify renovation/construction application forms, obtain approvals, update and maintain summary lists.
• Address customer feedbacks and complaints and i-Neighbour Application.
• Coordinate weekly meetings, community and notice announcements.
• Update resident database management.

Requirements

• Candidate must possess at least a Bachelor's Degree in Business/Hotel Management or equivalent.
• At least 1-2 years of relevant experience in Front Office/Desk/Reception/Call Center handling guests.
• Basic computer skills.
• Excellent written and spoken English.

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