Customer Service Executive

Lyreco Group; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Johor is seeking candidates for a role focused on delivering professional communication and support to customers. The ideal candidate has a Diploma and at least 2 years of experience in the customer service industry, with strong communication and organizational skills to handle inquiries, process orders, and resolve issues effectively. This position requires a strong commitment to service quality and teamwork.

Qualifications

• Minimum 2 years of experience in customer services industry.
• Ability to work in a busy, fast-paced environment.
• Demonstrates high customer focus and excellent communication skills.

Responsibilities

• Deliver professional communication with customers according to company guidelines.
• Process and maintain customer accounts accurately in the SAP system.
• Resolve customer inquiries and complaints effectively.

Skills

Customer service expectation understanding

Excellent communication skills

Ability to work under minimal supervision

MS Office proficiency

Attention to detail

Education

Minimum Diploma

Job description

Main Job Responsibilities

To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.

Tasks

• Answer incoming calls & attend to emails from customers in regarding of placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.
• To process and maintain customers account and record accurately into the SAP system.
• To attend to and resolve queries/litigations from customers and sales people; and closely follow-up till closure of case.
• To receive and process orders from internal and external customers via telephone/fax/email and online ordering whenever necessary.
• To be punctual and maintain perfect attendance.
• To take responsibility towards work floor requirements
• To undertake other responsibilities and duties assigned by manager from time to time.

Qualifications And Skills

• Minimum Diploma with 2 years of related working experience in customer services industry.
• Good understanding of customer service expectation.
• Able to work under minimal supervision and to work in a team.
• Experience of working within a busy, fast paced, and demanding environment with the ability to work accurately, multi task and within strict timelines
• Highly customer focused and able to demonstrate excellent communication/telephone skills.
• Computer literate and proficient in MS Office.
• A high level of integrity and commitment
• Attentive, accurate and focused, with careful eye for detail
• Dynamic and resilient towards challenges