Customer Service Executive

MI SELECTION SDN BHD; Hutan Melintang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Malaysia seeks a dedicated individual to handle customer inquiries through various online platforms and assist with order management. Ideal candidates should have a positive attitude, effective communication skills in English, Mandarin, and Malay, and familiarity with social media. Fresh graduates are encouraged to apply. Working hours are from 8:00 a.m. to 6:00 p.m., Monday to Saturday with overtime allowances.

Qualifications

• Fresh graduates are welcome; experience in customer service is an advantage.
• Responsible, positive attitude, and team player.

Responsibilities

• Handle customer inquiries via WhatsApp, Facebook, and other online platforms.
• Manage orders, vouchers, and delivery coordination.
• Follow up with customers and handle complaints professionally.
• Support live-stream campaigns by replying to comments in real time.
• Work closely with packing and delivery teams to ensure smooth operations.
• Maintain good communication and response time within 10 minutes.

Skills

Communication in English

Communication in Mandarin

Communication in Malay

Familiarity with Facebook

Familiarity with WhatsApp

Proficiency in Microsoft Excel

Education

Minimum SPM / Diploma in any field

Job description

Handle customer inquiries via WhatsApp, Facebook, and other online platforms.

Manage orders, vouchers, and delivery coordination.

Follow up with customers and handle complaints professionally.

Support live-stream campaigns by replying to comments in real time.

Work closely with packing and delivery teams to ensure smooth operations.

Maintain good communication and response time within 10 minutes.

Requirements

• Minimum SPM / Diploma in any field.
• Fresh graduates are welcome; experience in customer service is an advantage.
• Able to communicate in English, Mandarin, and Malay to effectively communicate with our diverse client base and stakeholders.
• Responsible, positive attitude, and team player.
• Familiar with Facebook, WhatsApp, and Microsoft Excel.

Working Hours

8:00 a.m. – 6:00 p.m. (Monday – Saturday)
Overtime allowance after 7:00 p.m.

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