Customer Service Exec: Growth & Multichannel Support

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic service provider in Johor Bahru is looking for a Customer Service Executive to be the first point of contact for clients. Responsibilities include processing client requests through calls, chats, and emails, and ensuring a high level of customer support. The ideal candidate should be multilingual, possess strong communication skills, and have at least 1 year of relevant experience or be a fresh graduate willing to learn. The company offers training, allowances, and opportunities for career advancement.

Benefits

1 month accommodation for outstation employees

6th-Day Allowance: RM 300

Night Shift Allowance: RM 300

KPI Incentive: RM 400

EPF & SOCSO Contributions

Sick Leave & Annual Leave

Shuttle Service Provided

Quarterly Staff Recognition & Appreciation Programs

Clear Career Progression Path

Internal Job Program (IJP)

Qualifications

• Minimum 1 year of working experience in the service industry will be an added advantage.
• Fresh Graduates are encouraged to apply (Full Training Provided will be provided).
• Willing to work on rotational shifts and off days.

Responsibilities

• Process client requests and solve issues via inbound phone call, live chat and email.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good written and spoken communication skills in English

Good written and spoken communication skills in Cantonese

Good written and spoken communication skills in Traditional Mandarin

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Self-motivated and highly reliable

Customer service orientation

Job description

A dynamic service provider in Johor Bahru is looking for a Customer Service Executive to be the first point of contact for clients. Responsibilities include processing client requests through calls, chats, and emails, and ensuring a high level of customer support. The ideal candidate should be multilingual, possess strong communication skills, and have at least 1 year of relevant experience or be a fresh graduate willing to learn. The company offers training, allowances, and opportunities for career advancement.