Customer Service & Documentation Specialist

GNS FREIGHT SYSTEM SDN BHD; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Klang City is seeking a full-time Customer Service professional to be the first point of contact for customers, providing high-quality support. Responsibilities include handling inquiries across various channels and assisting with freight documentation. Ideal candidates will have 1-2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The role offers competitive remuneration and a supportive work environment.

Benefits

Competitive remuneration

Opportunities for career development

Collaborative work environment

Qualifications

• 1-2 years of experience in customer service or call center.
• Preferably experience in the freight or logistics industry.
• Ability to build rapport with customers.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate and timely information to customers.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of all customer interactions.
• Assist with preparation of various freight documentation.
• Collaborate with internal teams to ensure customer needs are met.
• Continuously improve the customer experience.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Interpersonal skills

Customer-centric mindset

Fluency in English and Bahasa Malaysia

Tools

Microsoft Office Suite (Excel, Word)

Job description

A logistics company in Klang City is seeking a full-time Customer Service professional to be the first point of contact for customers, providing high-quality support. Responsibilities include handling inquiries across various channels and assisting with freight documentation. Ideal candidates will have 1-2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The role offers competitive remuneration and a supportive work environment.