Customer Service Dental Front Desk Receptionist

Hello Dental Clinics Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare service provider in Kuala Lumpur is seeking a dedicated front desk staff member to greet patients, manage appointments, and provide outstanding customer service. Candidates must possess at least two years of relevant experience, strong communication skills, and proficiency in scheduling software. The role involves managing patient inquiries, verifying insurance, and maintaining accurate records, ensuring a smooth and welcoming environment. Competitive salary with various benefits offered.

Benefits

Health Insurance

Annual Leave

Training Provided

Team Building Activities

Competitive salary with monthly incentives

Uniform provided

Qualifications

• Minimum of 2 years of experience in customer service or front desk role, preferably in dental or healthcare.
• Proficiency in handling appointment scheduling software and electronic health records.
• Excellent communication skills in English and Bahasa Malaysia, both written and verbal.

Responsibilities

• Greet and welcome patients and visitors in a professional manner.
• Manage appointment scheduling efficiently via phone, email, and in-person.
• Verify patients' insurance coverage and process claims.

Skills

Customer service

Appointment scheduling software

Electronic health records (EHR)

Communication in English

Communication in Bahasa Malaysia

Attention to detail

Tools

Microsoft Office

Job description

Requirements

• Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
• Proficiency in appointment scheduling software and electronic health record (EHR) systems.
• Excellent communication skills in English and Bahasa Malaysia both written and verbal, to effectively interact with diverse patient demographics.
• Prefer understanding of dental terminology, procedures, and insurance verification processes.
• Able to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
• Good attention to detail in record keeping, billing, and insurance claims processing.
• Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.
• Able to work in Mont Kiara, Sunway Velocity, Subang, Bukit Bintang, and Jalan Ipoh

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner, creating a positive first impression of Hello Dental Clinics Malaysia.
• Manage appointment scheduling efficiently, including booking, confirming, and rescheduling appointments via phone, email, and in-person, optimizing the clinic's daily schedule.
• Answer and manage incoming calls, addressing patient inquiries, providing information about dental services, and directing calls to the appropriate personnel.
• Verify patients' insurance coverage, process insurance claims, and assist patients with understanding their payment options and financial responsibilities.
• Maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information, ensuring compliance with privacy regulations.
• Collect payments from patients for services rendered, process credit card transactions, and manage petty cash.
• Assist in maintaining a clean and organized reception area, ensuring a comfortable and welcoming environment for patients.
• Familiar with Microsoft Office.

Benefits

• Annual Leave
• Health Insurance
• Medical Leave
• SOCSO and EPF
• Dental and Medical Allowance
• Birthday Benefit
• Training Provided
• Company trip and Team Building
• Extra Task Allowance
• Competitive salary with monthly incentives
• Training provided (clinical skills, digital dentistry, X-ray, sterilisation)
• Career progression: Senior DSA Clinic Supervisor Manager
• Professional, friendly working environment
• Staff dental benefits
• Uniform provided