Customer service cum Concierge Reception

Guestonic Property Management Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A homestay management company in Kuala Lumpur is looking for a Customer Service cum Concierge Receptionist. This role involves managing reservation processes and serving as the main contact for guests to ensure a smooth booking experience. Ideal candidates will possess strong communication skills and a customer-focused attitude. The company offers excellent support, work-life balance, and unique perks such as free staff staycations. Fresh graduates are encouraged to apply.

Benefits

Hands-on training and mentorship

Work-life balance

Flexible working schedule

Full EPF and SOCSO contributions

Free homestay benefit

Regular team bonding activities

Qualifications

• Fresh graduates are welcome to apply.
• Love to work in service industries.
• Ability to work shift hours, including weekends and holidays if required.

Responsibilities

• Respond to booking inquiries via website and third-party platforms.
• Process reservations accurately using the property management system.
• Provide guests with detailed information about homestay options.
• Coordinate between guests and operation teams for accommodation.

Skills

Customer-centric attitude

Proficient communication in English and Malay

Strong organizational skills

Multitasking abilities

Job description

Customer service cum Concierge Reception

Guestonic Property Management Sdn Bhd – Cheras, Kuala Lumpur

We are seeking a highly organized and customer-focused Customer service cum Concierge Reception to manage the reservation process for our homestay properties. The ideal candidate will serve as the primary point of contact for guests from initial inquiry to check-in, ensuring a seamless booking experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond to booking inquiries via website and third-party platforms (e.g., Airbnb, Agoda, Booking.com, etc).
• Process reservations accurately and in a timely manner using the property management system.
• Provide guests with detailed information about homestay options, pricing, amenities, and local attractions.
• Coordinate between guests and operation teams to ensure accommodation readiness and availability.

Qualifications

• Fresh graduates are welcome to apply.
• Love to work in service industries.
• Proficient verbal and written communication skills in English and Malay.
• Strong organizational and multitasking abilities.
• Customer‑centric attitude with a problem‑solving mindset.
• Ability to work shift hours, including weekends and holidays if required.

Why Join Us?

At Guestonic, we believe in more than just work — we believe in creating an environment where you can grow, thrive, and enjoy what you do. Here’s what makes us different:

🌟 Perfect Guidance & Support
We are committed to your success. Receive hands‑on training and continuous mentorship to help you excel in your role.

🌿 Work‑Life Balance
We foster a healthy work culture that respects your time and well‑being — because your life outside of work matters too.

⏰ Flexibility That Fits You
Enjoy a flexible working schedule that helps you balance personal and professional priorities.

🛡️ Secure Employment Benefits
We provide full EPF and SOCSO contributions to ensure your financial and medical security.

🏡 Staff Staycation Perk
Take a well‑deserved break with our annual free homestay benefit — your chance to experience our stays just like a guest!

🤝 Team Bonding Activities
We value connection. Enjoy regular team bonding events that strengthen teamwork and create lasting friendships.