Customer Service Coordinator - JB / KL, Malaysia

Convergint Asia Pacific; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global systems integrator in Malaysia is looking for a candidate to provide comprehensive support for the System and Customer Service Department. The role encompasses exceptional customer service, efficient data entry, and documentation tasks. Ideal candidates should possess basic IT knowledge and strong communication skills, coupled with the ability to work under pressure and adapt to a fast-paced environment.

Qualifications

• Basic IT knowledge in hardware, network and database.
• Strong service sense and skills, good time management.
• Proven ability to build relationships with vendors and colleagues.

Responsibilities

• Achieve total client satisfaction by coordinating customer service matters.
• Monitor quality of services provided at the branch office.
• Handle documentation and prepare weekly reports.

Skills

IT knowledge in hardware

Strong service sense

Good communication skills

Time management

Relationship building

Ability to work under pressure

Fast-paced environment adaptability

Job description

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Main Responsibilities

• Achieve total client satisfaction by effectively coordinating all customer service matters
• Closely monitoring the quality of services provided by Convergint in the branch office
• Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
• Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Timely submission of required documentation
• Client RPM arrangement and timely delivery of RPM report
• Weekly report preparation & submission to CS Manager

Requirements

• Basic IT knowledge in hardware, network and database
• Strong service sense and skills, good time management, high learning skill
• Proven ability to build relationships with vendors, internal client and colleagues
• Good communication and coordination skills
• Meticulous and able to work under pressure
• Ability to work in a fast‑paced environment

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.