Customer Service Coordinator

Crown Equipment; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent equipment company in Shah Alam is seeking a dedicated Customer Service Coordinator to join their team. The ideal candidate will manage customer inquiries, coordinate service calls, and ensure smooth operations in a service-oriented environment. With a background in Business Administration or related fields and proficiency in customer service, this position emphasizes problem-solving and strong communication skills. An exciting opportunity to enhance your career in a supportive team awaits you.

Benefits

Laptop provided

Mobile phone provided

Qualifications

• 1–3 years of customer service or coordination experience, preferably in automotive or logistics.
• Experience in after-sales service or contract service management is an advantage.
• Familiarity with service scheduling and maintenance tracking.

Responsibilities

• Respond to customer inquiries and service complaints promptly.
• Coordinate and dispatch service calls daily.
• Accurately enter job cards for timely billing.

Skills

Excellent communication skills

Problem-solving skills

Coordination skills

Customer-handling skills

Education

Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering

Tools

Microsoft Office (Excel, Outlook)

ERP systems (AS400)

Job description

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction.

We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career.

Key Responsibilities:

• Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance.
• Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily.
• Accurately entered job cards to support timely billing and maintain monthly service budget targets.
• Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel.
• Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history.
• Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness.
• Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers.

Requirements

• Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field.
• SPM holders with relevant experience may also be considered.
• 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors.
• Experience in after-sales service, field service coordination, or contract service management is a strong advantage.
• Excellent communication and interpersonal skills (English and Bahasa Malaysia).
• Good coordination and follow-up skills with technicians, customers, and internal departments.
• Familiarity with service scheduling, job dispatching, and maintenance tracking.
• Strong problem-solving and customer-handling skills.
• Basic technical understanding of forklifts or MHE is a plus.
• Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc.
• Laptop provided
• Mobile phone provided