Customer Service Consultant (Service/Repair/Body and Paint) - Mercedes Benz

Cycle & Carriage; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service provider is looking for a Customer Service Consultant in Kuala Lumpur to deliver exceptional customer support in service and repair. You will handle customer inquiries, prepare repair estimates, and coordinate with technical teams to ensure timely services. The role also involves upselling and promoting services to enhance business revenue. Ideal candidates should have strong communication skills and previous experience in the automotive industry.

Qualifications

• Strong communication skills and ability to handle customer complaints.
• Experience in customer service within the automotive industry is preferred.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Handle customer’s needs and provide advice based on their service requirements.
• Prepare repair estimates and provide technical advice to customers.
• Coordinate with workshop and parts team for timely service delivery.
• Enhance business revenue through upselling and promoting services.
• Assist front office administration and management.

Job description

Customer Service Consultant (Service/Repair/Body and Paint) - Mercedes Benz

6mo ago , from Cycle & Carriage Bintang Berhad

• Handle customer’s needs and provide advice / consultancy based on their service requirements and resolve all issues to their satisfaction
• Based on the complaints, prepare the correct repair estimate and provide proper technical advice to customers
• Coordinate with the workshop and parts team to ensure customers’ cars are serviced and handed back within the committed delivery time
• Enhance business revenue by active up selling and promoting
• To assist front office administration and management