Customer Service Consultant

Nesh Marketing; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Puchong, Malaysia is seeking a professional to handle customer inquiries regarding product details and services. The ideal candidate will possess excellent communication skills and a minimum of 2 years of experience, preferably fluent in Mandarin. Responsibilities include managing customer inquiries, coordinating maintenance schedules, and maintaining customer data. This role emphasizes teamwork and problem-solving skills, ensuring satisfaction and professional interaction with customers.

Qualifications

• Minimum 2 years of related working experience.
• Pleasant personality, proactive, self-motivated, and loves working with people.
• Organized, responsible, and able to multitask.

Responsibilities

• Handle customer inquiries through phone, WhatsApp, email, and social media.
• Coordinate filter replacements and maintenance schedules.
• Manage product or service-related complaints with professionalism.
• Work closely with sales and technician teams for scheduling.
• Update and maintain customer data in the system.

Skills

Excellent communication skills (verbal and written) in English, Malay, and/or Mandarin

Strong problem-solving and customer-handling abilities

Good teamwork with sales, technician and admin teams

Education

Professional certificate, Diploma, or higher in any field

Tools

SAP software

Job description

Handle customer inquiries through phone, WhatsApp, email, and social media regarding product details, pricing, installation, and maintenance.

Coordinate filter replacements, maintenance schedules, and warranty claim efficiently.

Manage and resolve product or service-related complaints with professionalism, ensuring timely follow-up and customer satisfaction.

Work closely with the sales and technician teams to schedule installations, servicing, and on-site inspections.

Update and maintain customer data, warranty information, and service history in the system accurately.

Stay updated with the company’s latest water filtration products, filter types, and technical features to provide accurate information to customers.

Engage customers with reminders for filter replacement, service renewals, or promotional offers to build long-term relationships.

Undertake other ad hoc job duties assigned by superior from time to time.

Requirements:

Candidate must possess at least a professional certificate, Diploma, Advance/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field.

At least 2 year (s) of related working experience.

Excellent communication skills (verbal and written) in English, Malay, and/or Mandarin

Candidates fluent in Mandarin preferred as role requires candidates to deal with Mandarin speaking clients.

Strong problem-solving and customer-handling abilities.

Good teamwork with sales, technician and admin teams.

Knowledge in SAP software will be an added advantage.

Organized, responsible, and able to multitask

Pleasant personality, proactive, self-motivated and loves working with people.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.