Customer Service Consultant

PLANET TELECOMS MANAGED SERVICES SDN BHD; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Ipoh is seeking a Customer Service professional to assist walk-in customers with service requests and sales interactions. The ideal candidate should have a minimum of SPM or Diploma, preferably with retail experience in telecommunications. Flexible working hours are required, and various benefits are offered, including medical reimbursements and commissions.

Benefits

Medical Reimbursement

Group Hospital & Surgical Insurance

Attendance allowance

Free uniforms

Commission

Qualifications

• Retail experience in telecommunication products preferred.
• Minimum of one year working experience in related field.
• Able to work flexible hours including weekends and public holidays.

Responsibilities

• Attend to service requests and sales interactions with customers.
• Handle enquiries on services provided by the company.
• Maintain accurate records of new and existing customers.

Skills

Good communication

Customer service

Sales oriented

Education

SPM or Diploma in any field

Job description

Job Responsibility

• Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
• Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
• Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
• To maintain accurate and comprehensive record of new and existing customers.

Job Requirements

• Candidate must possess at least a SPM or Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.
• Able to work in Ipoh Parade Store

Job Benefits

• Medical Reimbursement
• Group Hospital & Surgical Insurance.
• Attendance allowance.
• Free uniforms.
• Commission