Customer Service Clerk (Forwarding)

SH Cogent Logistics; Klang City; On-site; MYR 40,000 - 60,000; Full time

Job summary

A logistics company in Klang City seeks a skilled individual to handle cargo declarations, coordinate shipments, and liaise with clients. Candidates should have a minimum SPM or Diploma in Logistics or related fields and possess at least 2 years of experience in forwarding operations. Excellent communication and multitasking abilities are required. This role offers an opportunity to oversee import and export shipments and ensure smooth operations within the logistics environment.

Qualifications

• At least 2 years of experience in forwarding operations.
• Strong knowledge of Royal Customs procedures.
• Customer-oriented with the ability to adapt to different personalities.

Responsibilities

• Handle declarations for various cargo types and shipments.
• Liaise with clients and agents regarding HS codes.
• Monitor and coordinate cargo movements, including drivers.
• Oversee import and export shipments for smooth operations.

Skills

Customer support experience

Strong phone handling skills

Excellent communication skills

Ability to multi-task

Education

Minimum SPM or Diploma in Logistics

Supply Chain Management or related field

Job description

Handle declarations for K1, K2, K3, K8, K9, ZB1, ZB2, barge shipments, DG cargo, and PKFZ cargo.

Liaise with clients and agents regarding HS codes and provide duty/tax estimates upon inquiry.

Experienced in EDI, Dagang Net, and Port VGM submissions.

Monitor, coordinate, and follow up on cargo movements, including lorries and drivers.

Oversee import and export shipments to ensure smooth operations.

Collaborate closely with the sales team to fulfill customers’ operational requirements.

Assist customers with shipment bookings, including slot owners, ocean carriers, co-loaders, and truckers.

Ensure all mandatory documentation is properly filed for each job with reference to the quotation.

Track and manage container movements for import shipments, including empty container collection.

Supervise and monitor daily tasks of operations staff.

Provide timely reports as required.

Education and/or Work Experience Requirements:

Minimum SPM or Diploma in Logistics, Supply Chain Management, or a related field.

At least 2 years of experience in forwarding operations, with strong knowledge of Royal Customs procedures.

Proven customer support experience in a similar role.

Strong phone handling skills and active listening abilities.

Customer-oriented with the ability to adapt to different personalities and situations.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Capable of working independently and completing assignments within given instructions and standard practices.