Customer Service Associate & Admin Executive (Pawn Shop)

Kedai Pajak Tong and Jack (Ampang) Sdn Bhd; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A newly established pawnbroking company in Puchong is seeking a Customer Service Associate & Admin Executive. You will greet and assist customers with pawn transactions, maintain accurate records, and handle administrative tasks. Ideal candidates are communicative and detail-oriented, with relevant experience preferred. Opportunities for career growth, training, and competitive salary are offered. Join us to build a trusted name in the market while contributing to a professional environment.

Benefits

Training provided for new candidates

Opportunities for career growth

Supportive team environment

Competitive salary package

Secure future with EPF, SOCSO & EIS

Qualifications

• Minimum SPM; Diploma or higher preferred.
• Fresh graduates are encouraged to apply.
• At least 1–2 years of experience in administrative or customer service work is an advantage.
• Experience in pawn broking, jewelry, or retail industry is preferred.
• Able to handle confidential information with integrity and professionalism.

Responsibilities

• Greet and assist customers with pawning, redeeming, and renewing luxury items.
• Record and maintain customer information, pawn tickets, and loan documents accurately.
• Handle data entry for all transactions and ensure accuracy in the system.
• Maintain proper filing systems (digital and physical).
• Ensure the front desk and display area are clean, secure, and well-organised.
• Answer phone calls and handle general administrative duties.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Ability to speak Mandarin or other languages

Computer literate – able to use Microsoft Excel and Word

Outgoing personality

Attention to detail

Education

Minimum SPM; Diploma or higher preferred

Job description

Customer Service Associate & Admin Executive (Pawn Shop)

Kedai Pajak Tong and Jack (Ampang) Sdn Bhd – Puchong New Village

TONG AND JACK (AMPANG) SDN BHD is a newly established pawnbroking company with branches in Ampang, Kajang, Petaling Jaya, Kapar, Serdang, Selayang, Puchong and Kuala Lumpur. We are committed to providing secure, confidential, and professional pawn loan services to individuals and businesses. With a strong focus on integrity and customer service, we aim to build a trusted name in the market. As we continue to grow, we are actively planning to expand our operations and are looking for dedicated individuals to join us on this exciting journey.

Requirements

• Good communication skills in English and Bahasa Malaysia; ability to speak Mandarin or other languages is a plus
• Minimum SPM; Diploma or higher preferred
• Fresh graduates are encouraged to apply
• At least 1–2 years of experience in administrative or customer service work is an advantage
• Experience in pawn broking, jewelry, or retail industry is preferred
• Computer literate – able to use Microsoft Excel, Word, and basic systems
• Presentable and polite, with an outgoing personality and attention to detail
• Able to handle confidential information with integrity and professionalism
• Willing to work in shifts, including weekends or public holidays when required

Responsibilities

• Greet and assist customers with pawning, redeeming, and renewing luxury items
• Record and maintain customer information, pawn tickets, and loan documents accurately
• Handle data entry for all transactions and ensure accuracy in the system
• Maintain proper filing systems (digital and physical)
• Ensure the front desk and display area are clean, secure, and well-organised
• Answer phone calls, and handle general administrative duties

Why Join Us

• Training provided for candidates new to the pawn or jewelry industry.
• Opportunities for career growth in branch operations and management.
• Supportive team environment with clear SOPs and compliance standards.
• Competitive salary package with potential incentives.
• Secure Future with EPF , SOCSO & EIS included

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