Customer Service Associate

Universal Serviced Offices; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A coworking office provider in Kuala Lumpur is seeking a Customer Service Associate to join their vibrant team. You will be the face of customer experience, responsible for building relationships with clients and ensuring exceptional service. Strong communication skills and experience in sales or customer service are essential for success in this role.

Benefits

Excellent salary and work conditions

Bonus scheme

External and in-house training programs

Medical insurance coverage

Friendly work environment

Qualifications

• Previous experience in sales and/or customer service.
• Competency with all major social media platforms.
• Excellent face-to-face and phone communication skills with customers.

Responsibilities

• Act as the face of customer experience in the office.
• Build and nurture relationships with customers, clients, and agents.

Skills

Sales experience

Customer service skills

Communication skills

Social media proficiency

Relationship building

Fluency in English

Job description

Join Our Team at Universal Serviced Offices – Kuala Lumpur Based

The Company

Universal Serviced Offices Sdn Bhd (USO) operates coworking facilities in Kuala Lumpur and Labuan. USO specializes in serviced offices, coworking spaces, virtual offices and all associated services.

We currently have a vacancy based in Kuala Lumpur at our stunning facilities in Bangsar South and Mid Valley for a Customer Service Associate. You will be the face of our customer experience as part of a vibrant team who are focused on providing exceptional customer service.

Customer Service Associate

Requirements

• Previous experience in sales and/or customer service
• A competency with all major social media platforms
• Excellent face to face and phone communication skills with customers
• Ability to build and nurture relationships with customers, clients and agents
• A fluency in English, both verbal and written

Benefits

• Excellent salary and work conditions
• Bonus scheme
• Freedom to display your flair, creativity and decision-making ability
• External and in-house training programs to ensure your skills are current
• A vibrant, happy & friendly work environment that is focused on your development
• Medical insurance coverage, EPF & SOCSO