Customer Service Assistant - SkyAvenue

Resorts World Genting; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Genting Highlands, Pahang is seeking candidates for a customer service role. Responsibilities include handling customer enquiries, providing friendly services to visitors, and managing Lost & Found operations. Ideal candidates will possess excellent communication skills in English and Bahasa Malaysia, preferably with Mandarin and a pleasant demeanor. This role requires teamwork to meet customer satisfaction goals and involves various ad-hoc assignments.

Qualifications

• Good communication skills in English and Bahasa Malaysia, preferably with Mandarin.
• Well-groomed and pleasant personality.
• Computer literacy and possess PC knowledge.

Responsibilities

• Handle all inbound calls and requests related to customer enquiries.
• Provide friendly and efficient services to guests.
• Manage Lost & Found operations.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Ability to work in a team

Computer literacy

Job description

Resorts World Genting – Genting Highlands, Pahang

• Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
• To provide friendly and efficient services to guests and visitors in the mall;
• Lost & Found Handling;
• Assist in the execution of mall’s promotion and events;
• Assist in the marketing campaigns and redemption of vouchers/merchandise;
• Distribution of circulars to in-house tenants;
• To assist in any other ad-hoc assignments from Superiors;
• Able to work in a team to achieve the required KPI elements and SLA;

Job Requirement

• Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;
• Well-groomed and pleasant personality;
• Computer literacy and possess PC knowledge;