Customer Service Assistant - SkyAvenue

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading entertainment company in Genting Highlands is seeking a customer service representative to handle inquiries, complaints, and assist in promotional activities. The ideal candidate should possess strong communication skills in English and Bahasa Malaysia, be well-groomed with a pleasant personality, and be computer literate. This role involves providing efficient service to guests and supporting event execution.

Qualifications

• Possess good communication skills in English and Bahasa Malaysia; Mandarin is an advantage.
• Well-groomed and pleasant personality.
• Computer literacy and PC knowledge.

Responsibilities

• Handle inbound calls and requests relating to customer inquiries and complaints.
• Provide friendly and efficient service to guests.
• Assist in the execution of mall promotions and events.
• Distribute circulars to in-house tenants.

Skills

Communication skills

Teamwork

Customer service

Tools

Computer literacy

Job description

Responsibilities

• Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
• To provide friendly and efficient services to guests and visitors in the mall;
• Lost & Found Handling;
• Assist in the execution of mall’s promotion and events;
• Assist in the marketing campaigns and redemption of vouchers/merchandise;
• Distribution of circulars to in-house tenants;
• To assist in any other ad-hoc assignments from Superiors;
• Able to work in a team to achieve the required KPI elements and SLA;

Job Requirements

• Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;
• Well-groomed and pleasant personality;
• Computer literacy and possess PC knowledge;

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