Customer Service Assistant for F&B (Ayam Gepuk AG)

Ayam Gepuk AG; Kota Bharu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing food and beverage brand in Kota Bharu is seeking a dedicated Customer Service Representative. The role involves handling customer inquiries, resolving issues, and ensuring a great customer experience across outlets and online. Ideal candidates should have a minimum Diploma, previous experience in F&B or retail, and strong communication skills in Bahasa Malaysia. The position requires flexibility to work weekends and public holidays.

Qualifications

• Minimum Diploma or equivalent required.
• Previous customer service experience in F&B or retail is an advantage.
• Strong communication skills in Bahasa Malaysia, English is a plus.

Responsibilities

• Respond to customer inquiries via various channels including phone and social media.
• Handle customer feedback, complaints, and suggestions professionally.
• Coordinate with outlet staff and management to resolve customer issues.

Skills

Interpersonal skills

Communication skills in Bahasa Malaysia

Problem-solving

Attention to detail

Team player

Education

Minimum Diploma or equivalent

Tools

POS systems

CRM systems

Job description

AI Niaga Venture Sdn Bhd is seeking a dedicated and friendly Customer Service Representative to support our growing brand, Ayam Gepuk AG. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring an excellent customer experience across our outlets and online platforms.

Key Responsibilities

• Respond to customer inquiries via phone, WhatsApp, social media, and in person
• Handle customer feedback, complaints, and suggestions professionally
• Coordinate with outlet staff and management to resolve customer issues
• Record and update customer information accurately
• Maintain Ayam Gepuk AG’s service standards and brand image

Requirements

• Minimum Diploma or equivalent
• Previous customer service experience in F&B or retail is an advantage
• Strong communication skills in Bahasa Malaysia (English is an added advantage)
• Friendly, patient, and customer-focused attitude
• Basic computer skills (WhatsApp, email, POS or CRM systems)
• Able to work flexible hours, including weekends and public holidays

Skills & Attributes

• Excellent interpersonal and communication skills
• Problem-solving and conflict-handling ability
• Attention to detail
• Team player with a positive attitude
• Ability to work in a fast-paced F&B environment