Customer Service Assistant cum VOC

GOODNITE SDN. BHD.; Kapar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading home furnishing company in Malaysia seeks a Customer Service Executive cum VOC to manage customer feedback and improve service quality. Candidates should have a diploma or degree, with 1–2 years of customer service experience preferred. Strong communication skills in English and Bahasa Malaysia are essential, along with proficiency in Microsoft Office and SQL. The role includes conducting product inspections and collaborating with various departments. Attractive perks such as annual bonuses and career growth opportunities are offered.

Benefits

Training Provided

Annual Bonus

Medical Claim

Uniform Provided

Staff Purchase Privilege

Career Growth

Qualifications

• 1–2 years of experience in customer service, QA-related functions, or fresh graduates welcomed to apply.
• Ability to validate feedback and propose effective solutions.
• Willing to travel for site inspections when required.

Responsibilities

• Handle customer feedback, inquiries, and complaints promptly through the VOC system.
• Conduct product inspections at customer premises according to company policy.
• Validate complaints and coordinate corrective actions with the QA department.
• Assist in preparing reports, quotations, and other documentation.

Skills

Strong communication skills in English

Proficient in Microsoft Office

Analytical thinking

Customer-focused attitude

Education

Diploma or Degree in Customer Service, Business Administration, Quality Management, or related field

Tools

SQL system

Job description

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Join Goodnite as Our Next Customer Service Executive cum VOC

For over 30 years, Goodnite Group has been a trusted name in the bedding and home furnishing industry — with more than 30 outlets, 8 retail stores, and hundreds of nationwide dealers. As we continue to expand locally and internationally, we’re strengthening our Customer Service team to uphold our commitment to exceptional customer satisfaction and brand trust.

We’re looking for a Customer Service Executive cum VOC who is passionate about people, detail‑oriented, and driven to ensure every customer’s voice is heard and every feedback turns into an opportunity for improvement.

Key Responsibilities

Handle customer feedback, inquiries, and complaints promptly and professionally through the company’s VOC (Voice of Customer) system.

Conduct product inspections at customer premises according to company policy and service standards.

Validate complaints and coordinate corrective actions with the Quality Assurance (QA) department.

Follow up with customers after service or inspection to ensure satisfactory resolution.

Assist in preparing reports, quotations, and documentation such as Sales Orders (SO) and Goods Returned Notes (GRN) in SQL.

Collaborate with internal departments (QA, Sales, Costing, Operations) to resolve cases efficiently and maintain smooth communication.

Assist in calculating repair charges (standard or non‑standard) with relevant departments.

Prepare inspection summaries and analysis reports for management review.

Meet KPI targets set by the Head of Department and contribute to continuous service improvement.

Perform any ad hoc tasks or projects assigned by the HOD.

Job Requirements

Diploma or Degree in Customer Service, Business Administration, Quality Management, or related field.

1–2 years of working experience in customer service, after‑sales, or QA-related functions (fresh graduates are welcome to apply).

Strong communication skills in English and Bahasa Malaysia; Mandarin proficiency is an added advantage.

Proficient in Microsoft Office and SQL system.

Good analytical thinking, with the ability to validate feedback and propose effective solutions.

Customer‑focused, proactive, and willing to travel for site inspections when required.

Positive attitude, team‑oriented, and able to work under minimal supervision.

Why Join Us?

Training Provided – Develop your skills in customer relations, inspection, and complaint management.

Annual Bonus – Recognised for your performance and contribution.

Medical Claim – We care for your well‑being with medical coverage.

Uniform Provided – Stay professional and comfortable at work.

Team Building & Events – We work hard and celebrate together as one Goodnite family.

Staff Purchase Privilege – Enjoy exclusive discounts on Goodnite products.

Career Growth – Opportunity to progress into senior roles or cross‑functional departments as the company expands.

What’s a Day Like as Our Customer Service Executive cum VOC?

Your day runs from 8:30 am to 6:00 pm, Monday to Friday, and each day is a mix of communication, coordination, and service excellence.

You’ll start your day reviewing new VOC cases, contacting customers for feedback, and arranging inspections. By afternoon, you’ll liaise with the QA and Costing teams to finalize reports, quotations, or corrective actions — ensuring every case is properly documented and resolved.

It’s a role that combines both office and on‑site work, perfect for someone who enjoys balancing desk tasks with real‑world interactions. You’ll work closely with a supportive manager and team who value initiative, accountability, and continuous improvement — all while representing a brand that Malaysians have trusted for decades.