Customer Service Assistant

MOL Logistics (Malaysia) Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company seeks a Customer Service Representative in Petaling Jaya, Malaysia. This role involves managing customer inquiries, coordinating shipments, and ensuring customer satisfaction. Strong customer service experience is essential. Join a team dedicated to providing high-quality logistics services and contributing to economic growth.

Qualifications

• Proven experience in customer service, especially in logistics.
• Ability to communicate clearly with customers and team.
• Proficiency in handling customer complaints effectively.

Responsibilities

• Serve as the primary point of contact for customers regarding shipments.
• Coordinate with internal departments for smooth handling of shipments.
• Handle customer complaints and seek effective solutions.
• Maintain accurate records of all transactions.

Skills

Customer service experience

Problem-solving skills

Coordination

Communication skills

Job description

Responsibilities

Serve as the primary point of contact for customers regarding their Export and import shipments.

Respond promptly to customer inquiries via phone, email, or in-person.

Provide customers with shipment status updates, tracking information, and resolution of any issues or delays.

Provide courteous and professional service to all enquiries and requests for services from customers at all times.

Build positive relationship with customer for customer retention and growth of new business.

Monitor and ensure agreed service level are met and adhere strictly to all customer specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.

Coordination and Communication:

Coordinate with internal departments such as operations, sales, and finance to ensure smooth handling of Export shipments.

Communicate with carriers, customs brokers, overseas agents and other logistics partners to facilitate timely and accurate shipment deliveries.

Monitor and follow up on shipments to ensure timely delivery and resolve any issues that arise during transit.

Keep customers updated should there be any delays or abnormalities to their shipments.

Send pre-alert, do billing and costing.

Problem Solving:

Handle customer complaints and issues proactively, seeking effective solutions and ensuring customer satisfaction.

Investigate and resolve any discrepancies in shipment documentation or delivery.

Providing leadership to customer service team by setting good example for other employee. (for senior position)

Reporting and Record-Keeping:

Maintain accurate records of all Export and import transactions and customer interactions.

Prepare regular reports on shipment statuses, customer service metrics and operational performance.

Identify opportunities to improve Export and import processes and customer service procedures.

Participate in training and development programs to stay updated on industry trends and regulations.

Perform any ad-hoc tasks as and when required by the management.

Recruitment Information

Salary match Number of applicants Skills match

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service assistant?
• Which of the following languages are you fluent in?

About MOL Logistics (Malaysia) Sdn Bhd

MOL Logistics (Malaysia) Sdn Bhd, the core logistics company of the Mitsui OSK Lines Group, is a global company providing comprehensive international total logistics services. Our mission is to "contribute to worldwide economic growth by developing comprehensive, high-value-added total logistics services that can meet any customer's requirements." In keeping with this mission, we are working to expand our areas of business further by establishing and enhancing our global network under the unified brand of MOL Logistics.

Product & Services: We offer safe and stable logistics services combining the air, ocean, land and warehousing. We always aim at getting relief and trust of the customer.