Customer Service and Customer Service VIP (Indonesian)

Horizon Network; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service-oriented company in Selangor, Malaysia, seeks individuals for customer service roles, including handling inquiries and complaints via phone and chat. Candidates with any degree level are welcome to apply; previous experience is preferred but not required. The role requires fluency in Mandarin and intermediate English proficiency. Training will be provided, and relocation to Colombo, Sri Lanka may be required for successful applicants.

Qualifications

• High School, College, or Bachelor Degree required.
• Experience in customer service preferred but not necessary.
• Willing to undergo training.

Responsibilities

• Answer customer inquiries via phone and chat.
• Update and maintain customer accounts.
• Resolve complaints and determine solutions.
• Collect and analyze customer feedback.

Skills

Fluent in Mandarin

Customer service experience

Effective communication

Education

High School or Bachelor Degree

Job description

Customer Service and Customer Service VIP (Indonesian)

Job Description

• Answering customer’s questions via phone and/or live chat
• Maintaining and updating customers’ accounts
• Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
• Collecting and analyzing customer’s feedback for service improvement.

Requirements

• High School | College Degree | Bachelor Degree.
• Experience as Customer Service is preferred but not required.
• WITH or WITHOUT work experience in the same position are encourage to apply.
• Willing to be TRAINED.
• Language Required: NATIVE (Fluent), MANDARIN & ENGLISH (Intermediate).
• Must be willing to relocate for work in COLOMBO, SRI LANKA.
• Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.
• Can start ASAP.