Customer Service - Airlines (Italian speaker)

Hunters International Sdn Bhd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services company is seeking a bilingual Customer Support Consultant fluent in Italian and English to provide excellent service to clients in Cyberjaya. The ideal candidate should have a Bachelor's Degree and preferably some experience in customer service. This role involves communicating with customers via phone, live chat, and email, meeting performance targets, and ensuring accurate documentation of customer interactions.

Qualifications

• Must speak Italian fluently and communicate effectively in English.
• Experience in customer service is preferred.
• Competence in using Microsoft Office applications is required.

Responsibilities

• Provide customer service through phone, chat, and email.
• Assist customers in Italian and English.
• Document all customer interactions accurately.
• Meet productivity and quality standards.

Skills

Italian speaker

English language proficiency

Strong Customer Service Skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Customer Service - Airlines (Italian speaker)

Our Client

Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via Italian and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Italian speaker able to converse in English
• Italian written and verbal communication skills
• Preferably with 1 year of Customer Service experience in call center
• Earned a Bachelor’s Degree
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

Cyberjaya (Fully in Office)

Remuneration

Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | [e-mail] | 014 612 6048