Customer Service Agent

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Customer Service Representative to engage with customers across various channels. The ideal candidate will have a Diploma, be fluent in Chinese and English, and be capable of handling multiple tasks with excellent stress resilience. The position involves 24-hour shifts, including weekends and holidays, with a base salary of RM 2,500.

Qualifications

• Must possess at least a Diploma.
• Proficiency in both Chinese and English, spoken and written is required.
• Ability to work 24-hour shifts, including public holidays and weekends.
• Strong stress resilience and learning ability is essential.

Responsibilities

• Interact with customers via chat, email, and tickets to assist inquiries.
• Resolve customer issues through analysis and suitable solutions.
• Use critical thinking for troubleshooting customer challenges.
• Communicate effectively and empathetically with customers.
• Manage multiple customer inquiries to meet service agreements.

Skills

Proficiency in Chinese

Proficiency in English

Strong stress resilience

Ability to manage multiple tasks

Education

Diploma

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.

Job Description

• Customer interaction: Interacting with customers via various channels (chat, ticketand email) to address inquiries, provide information and offer assistance in a friendlyand professional manner.
• Issue resolution: Resolving customer concerns, problems, and complaints by activelyunderstanding, analyzing situations and providing suitable solutions.
• Problem solving: Employing critical thinking and resourcefulness to troubleshoot andfind solutions to customer challenges.
• Communication:Communicating effectively and empathetically with customers toensure clear understanding and build rapport.
• Time management: Efficiently managing multiple customer inquiries and tasks tomeet service level agreements and standard operating procedures.
• Customer satisfaction: Striving to exceed customer expectations and contribute tooverall customer satisfaction.
• Continuous learning: Staying updated on product knowledge and customer servicebest practices.
• Cultural sensitivity: Adapting communication style and approach to accommodatediverse customer backgrounds and needs.
• Team collaboration: Collaborating with colleagues, supervisors and otherdepartments to address customer concerns and improve service quality.

Requirements

• Candidate must possess at least a Diploma.
• Proficiency in both Chinese and English, both spoken and written.
• Ability to work 24-hour shifts, including public holidays and weekends. (7am - 4pm, 3pm - 12pm, 11pm - 8am)
• Strong stress resilience and learning ability.
• Ability to handle multiple tasks simultaneously.

Remuneration

RM 2,500

Work Hours

Monday - Sunday (5days a week including Weekends & PH)

Work Location

Mid Valley, Kuala Lumpur

Consultant in charge

Ashylinder Kaur | [e-mail] | 011 2129 0225