Customer Service Advisor/Customer Service Associate

Junique Model Management Sdn Bhd; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A consulting company in Shah Alam is seeking customer support staff to engage with clients via various channels. This role involves understanding customer needs, supporting sales efforts through cold calling, and maintaining organized records. Ideal candidates are fluent in English, have strong communication skills, and are comfortable with social media. Training is provided, ensuring support for newcomers. Benefits include subsidized meals, medical coverage, and bonuses for high performers.

Benefits

Meals provided

Subsidized claims for sales role

Subsidized medical coverage

Bonuses and commissions

Annual leave up to 12 days

Birthday off

Sufficient training and support

Qualifications

• Providing good customer service by understanding customer's feelings and expectations on products they plan to purchase.
• Able to work independently and obtain sales through cold calling methods.
• Fluent in English written and spoken (Mandatory).
• Proficiency in Mandarin is preferred.
• No experience required. Training is provided.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or messaging platforms.
• Listen actively, handle complaints efficiently, and ensure customer satisfaction.
• Guide potential clients to purchase products and convert them to long-term clients.
• Maintain accurate records of customer interactions, transactions, and order details.
• Support operations by ensuring a clean, organized work environment.
• Assist in processing payments, transactions, and settlements accurately.
• Work closely with the sales and operations teams.

Skills

Customer Service

Cold Calling

Customer Relationship Management

Customer Support

Customer Data Management

Open Mindset

Team Oriented

Team Management

Management Training And Development

Job description

This job is about helping customers with their needs at Junique Model Management. You might like this job because you’ll support exciting marketing projects that use fun short videos to inspire people across popular social media platforms!

About Us:
Junique Model Management is a consulting company that focuses on creating curated marketing plans for our private individuals and business clients. We create powerful short-form video content to inspire and impact millions globally on platforms like YouTube Shorts, Instagram Reels, Facebook Reels, LinkedIn, X, TikTok, and Threads.

Job Requirements

Responsibilities

• Customer Interaction & Support: Respond promptly and professionally to customer inquiries via phone, email or messaging platforms.
• Customer Experience Management: Listen actively, handle complaints efficiently, and ensure customer satisfaction by providing effective solutions.
• Sales Conversion Support: Guide potential clients to purchase products and converting them to long term clients
• Data & Order Management: Maintain accurate records of customer interactions, transactions, and order details.
• Operational Assistance: Support operations by ensuring a clean, organized work environment.
• Financial Handling: Assist in processing payments, transactions, and settlements accurately.
• Team Collaboration: Work closely with the sales and operations teams to enhance the overall customer experience.

JOB REQUIREMENTS:

1. Providing good customer service by understanding customer's feelings and expectations on products they plan to purchase.

2. Able to work independently and obtain sales through cold calling methods.

3.Skills: Strong communication skills, self-motivated, and comfortable using various social media platforms for outreach

• Language Proficiency: Fluent in English written and spoken. (Mandatory)

5.Proficiency in Mandarin is preferred.

• No experience required. Training is provided.

Skills

Customer Service

Cold Calling

Customer Relationship Management

Customer Support

Customer Data Management

Open Mindset

Team Oriented

Team Management

Management Training And Development

Company Benefits

Meals provided

Get your meals covered for lunch every time you work!

Get subsidized claims for sales role!

Medical

Get subsidized medical coverage!

Empower yourself

Bonuses and commissions perfect and ready for a high performer!

Annual leave up to 12 days in a year! and also take your birthday off!

Trainings

We get you might be new so we'll pay close attention to you with sufficient training and support!