Customer Service Advisor, Airline Industry (Thai Language)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service firm in Kuala Lumpur is looking for a Customer Service Advisor proficient in Thai and English. The role involves assisting customers, maintaining records in CRM, and ensuring high service quality across multiple channels. Candidates should have a diploma or tertiary education, along with relevant experience in customer service, and demonstrate strong interpersonal skills and teamwork abilities. Flexibility for evening shifts is required.

Qualifications

• Fluency in Thai and English is mandatory.
• 1-3 years of relevant experience in front office departments.
• Strong interpersonal skills and ability to communicate effectively.

Responsibilities

• Assist customers across multiple channels.
• Handle enquiries and provide timely responses.
• Update customer records by maintaining CRM.

Skills

Customer Focus

Relationship Building

Learning Agility

Driving and Achieving Results

Attention to details

Team Work

Cultural Intelligence

Communication Skills

Education

Diploma or some tertiary education

University degree in a relevant discipline

Tools

CRM software

MS Office

Job description

Customer Service Advisor, Airline Industry (Thai Language)

Assists customers across multiple channels

Attracts potential customers by answering product & service questions; suggests information about products & services

Follows up on pending /overdue payments

Handles enquiries and provides timely responses

Handles requests and activates subscriptions

Maintains customer records by updating CRM

Supports Business Continuity Plan requirements

Updates job knowledge by attending training & educational opportunities

Accomplishes customer service and organization mission by completing related results as needed

Identifies and escalates improvement opportunities

Tracks self-performance and acts responsibly towards the achievement of the overall team targets

Champion for process / projects support

Support customer recoveries by explaining procedures; forwards required solutions/adjustments

Supports any other tasks as required by the Manager, Customer Service

Minimum requirement

Native (Thai) + high B2 or C1 English + Diploma or some tertiary education, 1-2 years CS experience

Preferred

University degree in a relevant discipline

1-3 years of relevant experience in front office departments

Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds, with a strong sense of Customer Service ethics according to corporate philosophy

Strong CRM knowledge and proficiency in MS Office and other IT related matters

Be result driven and demonstrate personal integrity

Proactive approach to problem solving

Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics

Fluency in English & Thai language is mandatory

Flexible working hours including working in the evening shift

Customer Focus, Relationship Building, Learning Agility, Driving and Achieving Results, Attention to details, Team Work, Cultural Intelligence, Communication Skills