Customer Service Advisor

Concentrix; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company is seeking a Business Advisor in Cyberjaya, Selangor. In this role, you will provide performance updates to e-commerce sellers through daily outreach. Ideal candidates have sales or telemarketing backgrounds and are fluent in English and Bahasa Melayu. Excel skills are a plus. The position offers a base pay of RM3,500.

Qualifications

• Preferable Sales or Telemarketing background.
• Able to articulate well in both English and Bahasa Melayu.
• Excel skills are an advantage.

Responsibilities

• Assist sellers by making 80 to 100 outbound calls daily.
• Advise sellers on their store performance effectively.
• Understand trends and advise sellers on revenue strategies.
• Build rapport and engage with sellers through calls.
• Contribute to team targets and ensure compliance with policies.

Skills

Sales background

Telemarketing experience

Proficiency in English

Proficiency in Bahasa Melayu

Excel skills

Education

SPM or above

Job description

Overview

This is a business advisor’s role is to provide store performance updates to E-Commerce sellers and pitch tools to be adopted to boost sellers revenue. Candidate will do this by calling list of sellers daily , creating a ticket and sending an email for ownership purposes.

Responsibilities

• Assist sellers by doing outbound calls at least 80 to 100 on a daily basis
• Able to advise sellers on their store performances effectively and strictly follow Quality Call flow process on tools pitching
• Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue
• Build Rapport and seller engagement by
• Warm support on calls
• Accountability & Ownership – calling back on time
• Understanding sellers time
• Adjusting to the seller phase and needs
• Escalating matters – incase seller raises issues outside of scope and support
• Contribute to team effort by making sure daily targets are met before we end the day
• Build sustainable relationships of trust through open and interactive communication
• Follow communication procedures, guidelines and policies
• Adhere to all Zero tolerance policies
• Adhere to all Standard operating procedure both on client and CNX Side
• Handle Emotions and Stress well
• Highly adaptive to situation and versatile to changing directions and focus in relation to ecommerce business drive

Requirements

• Preferable Sales or Telemarketing Background
• Able to articulate well on both English and Bahasa Melayu
• Excel skills is an advantage – due to handling of large files
• Education: at least SPM or above.
• Keen to work in Cyberjaya.

Expected Onboarding date: Mid of Oct-25

Location: Cyberjaya, Selangor

Remuneration package: RM3,500 Base Pay.