Customer Service Administrator Malaysia

CMA CGM; Johor Bahru; On-site; MYR 35,000 - 45,000; Full time

Job summary

A leading logistics provider is seeking to add a team member in Johor Bahru to support operational Ocean activities. The ideal candidate will assist with customer bookings, minimize operational costs, and ensure compliance with company regulations. You will work closely with various teams to coordinate shipments and manage inquiries effectively. The company values innovation and personal growth in a diverse working environment.

Qualifications

• Strong knowledge in operational logistics.
• Proficient in customer booking processes.
• Experience with invoicing and compliance regulations.

Responsibilities

• Assist operational Ocean activities for Southern Region.
• Liaise with customers and vendors.
• Ensure timely billing/pre-alerts to customers.

Skills

Operational Ocean (Import/Export) knowledge

Customer Booking proficiency

Communication skills

Cost minimization

Compliance awareness

Tools

Cargowise (CW) System

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

• To assist operational Ocean (Import/Export) for Southern Region activities.
• To assist on the customer Booking , reporting via Cargowise (CW) System
• To work closely with the Ground & EDI team for the Ocean shipment arrangement (Haulage/Trucking/Custom Clearance)
• To minimize all operational costs.
• To liaise with customers, trucking, haulier, carriers, and CFS.
• To prepare AMS, ACI, FMC filing.
• To reconcile vendors and ports invoices.
• To ensure billing/pre-alert on timer to customer or overseas office.
• To define and driving to achieve departmental goal (zero CCA and meet the Ocean KPI).
• To attend to all customers enquires and respond on time.
• To any other tasks that may be assigned from time to time by the Management.
• To ensure compliance with the CEVA rules and regulations.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.