CUSTOMER SERVICE & ADMIN SUPPORT EXECUTIVE

Bio Harvest Sdn Bhd; Rawang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading organic manufacturer in Malaysia is seeking a Customer Service & Admin Support Executive. The role includes liaising with customers, resolving inquiries, and managing communication. Candidates should possess a business degree, excellent communication skills, and proficiency in MS Office. Fluency in Mandarin is a plus. This is an excellent opportunity to join a fast-growing company known for its organic skincare products.

Qualifications

• Excellent command of written and spoken English; Mandarin is an advantage.
• Ability to respond to different character types.
• Experience as a Customer Service and Administration Officer is preferred.

Responsibilities

• Act as a liaison between the company and customers.
• Resolve customer issues efficiently.
• Manage incoming and outgoing communications.

Skills

Excellent communication skills

Customer relationship skills

Proficient in Microsoft Office Suite

Strong phone contact handling skills

Active listening

Education

Bachelor's Degree/Diploma in Business Management or related field

Job description

CUSTOMER SERVICE & ADMIN SUPPORT EXECUTIVE

Add expected salary to your profile for insights

We are looking for an individual with a dedicated personality to join our team as Executive – Customer Service and Admin Support. In this role, you will be responsible for acting as a liaison between our company and our customers, providing them with accurate information about our products and services, conducting sales analysis, and efficiently resolving any issues that they may encounter.

Scope of Work:

Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of incoming/outgoing phone calls or messaging.

Identify and access customers’ needs to achieve satisfaction.

Identify and access customers’ sales gap to generate sales.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

Identify opportunities for upselling and cross-selling to maximise sales.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

Any other projects/jobs assigned from time to time.

To succeed in this role, we will need you to have:

Possess Bachelor of Degree/Diploma in Business Management, Business Administration, Finance or Accounting or other equivalent qualifications.

Excellent communication, presentation, and customer relationship skills.

Proficient in Microsoft Office Suite.

Good command of written and spoken English, ability to speak fluent Mandarin would be an added advantage.

Strong phone contact handling skills and active listening.

Customer orientation and ability to respond to different types of characters.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service and Administration Officer?

Manufacturing, Transport & Logistics 11-50 employees

Bio Harvest may be your ideal Choice – we are environmentally friendly and Green!

We are a leading certified organic personal and skin care manufacturer both in Malaysia and overseas. Buds Organics for baby is the leader in organic skin care in the baby segment while our newly-launched Dr Buds Organics the organic treatment range for adults is gaining from strength to strength in the market. We pride ourselves on being the first international organic certified and natural skin care company in Malaysia. Our brands, Buds is now the leader in the premium certified organic skin care market for babies and mothers, while Esmeria leads the way in the natural adult skincare market. We are immensely proud of how quickly our brands have gained recognition in the markets both locally and abroad. We attribute this to our passion in developing and marketing our products, which is also reflected in the number of high safety assessments we have passed. We have been spreading our wings overseas and in a short space of time, have already made an impact globally. We have already secured orders in Singapore, Indonesia, Taiwan, Hong Kong, Australia, Germany, UK, France, Portugal and Poland. In line with this expansion, we would like to invite right people to grow with us. If you are career-minded, results driven, proactive and dynamic, then we may have a position for you. Please visit our websites for more information: www.budsbaby.com www.budskids.com http://www.facebook.com/budsbaby https://www.facebook.com/drbudsorganics http://www.facebook.com/esmeriaorganics http://www.facebook.com/esmeriasoothingorganics