Customer Service

Ella Furniture; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A furniture company located in Malaysia, Selangor, is seeking a dedicated Customer Service Representative. The role involves maintaining a positive attitude toward customers, responding to inquiries, and processing orders. The ideal candidate will have at least an SPM or Diploma in a related field and must be proactive and timely in their tasks. Strong communication and problem-solving skills are essential for ensuring customer satisfaction in a professional manner.

Qualifications

• Proven experience in handling customer inquiries and maintaining good relationships.
• Must be punctual and committed to responsibilities.
• Ability to manage multiple tasks and respond promptly to inquiries.

Responsibilities

• Maintain professional attitude toward customers at all times.
• Respond promptly to customer inquiries through various channels.
• Process orders, forms, applications, and requests efficiently.

Skills

Customer relationship management

Effective communication

Problem-solving

Time management

Education

SPM or Diploma in related field

Job description

Responsibilities

• Maintaining positive, empathetic and professional attitude toward customers at all time
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Qualifications

• At least SPM or Diploma in any related field
• Experience in handling customer inquiries and maintaining good relationship with them
• Must be committed and proactive towards task given
• Must know how to manage time (Punctual is a MUST)