Customer Service

Maskhal Tamar Sdn Bhd; Kelantan; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic company in Kelantan is seeking a Customer Service Representative to provide exceptional support to clients. You will handle inquiries via phone, email, and chat, resolve issues, and collaborate with teams for a seamless customer experience. The ideal candidate will have at least 2 years of customer service experience, strong communication skills, and proficiency in English and Bahasa Malaysia. This full-time position offers career growth and a supportive work environment.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career development

Qualifications

• At least 2 years of experience in a customer service role.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Providing accurate information and resolving customer issues.
• Collaborating with teams to improve customer experience.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Proficiency in English

Proficiency in Bahasa Malaysia

Job description

Maskhal Tamar Sdn Bhd is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Representative. This is a full-time position based in Pengkalan Chepa, Kelantan, where you will play a pivotal role in delivering exceptional customer service and support to our valued clients.

What you'll be doing

• Responding to incoming customer inquiries and requests via phone, email, and chat channels
• Providing accurate and timely information to customers, addressing their concerns, and resolving issues efficiently
• Maintaining detailed records of customer interactions and documenting resolutions
• Identifying opportunities to improve customer experience and suggesting process improvements
• Collaborating with cross-functional teams to ensure a seamless customer journey
• Upholding the company's values and brand reputation through exceptional customer service

What we're looking for

• At least 2 year of experience in a customer service
• Strong communication and interpersonal skills, with the ability to provide friendly and professional customer support
• Excellent problem-solving and decision-making abilities
• Proficiency in English and Bahasa Malaysia, both written and verbal
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What we offer

• Competitive salary and performance-based bonuses
• Opportunities for career development and growth
• Supportive and collaborative work environment

Apply now to become our next Customer Service Representative!

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