CUSTOMER SERVICE

INAI REPUBLIC; Gombak; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing e-commerce company located in Selangor, Malaysia, is seeking a dedicated Customer Service professional to manage customer interactions and ensure satisfaction. The ideal candidate will possess excellent communication skills in English and Bahasa Melayu and have a passion for building strong customer relationships. Responsibilities include responding to inquiries, assisting with orders, and providing after-sales support. This role offers a positive working environment with opportunities for growth.

Benefits

Daily meals/lunch provided

Full work equipment provided

Monthly outdoor townhalls

Continuous training and career growth opportunities

Performance rewards and allowances

Qualifications

• Experience in customer service or e-commerce preferred.
• Professional, patient, and empathetic in customer interactions.
• Interest in beauty, lifestyle, or e-commerce industries is an advantage.

Responsibilities

• Respond promptly to customer messages across all platforms.
• Provide accurate product information tailored to customer needs.
• Handle inquiries related to orders, deliveries, and promotions.
• Assist customers with after-sales support and troubleshooting.
• Build and nurture positive relationships with customers.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving skills

Attention to detail

Multitasking ability

Education

Minimum SPM, Diploma or equivalent

Job description

Inai Republic has grown significantly over the past 6 years and continues to expand as one of the leading brands in the beauty and e-commerce industry. As we continue to scale our customer experience, we are looking for a dedicated, professional, and proactive individual to join our Customer Service team.

If you are passionate about helping customers, enjoy working in a fast-paced environment, and thrive on building strong relationships, we encourage you to apply.

Position: Customer Service

This role focuses on managing customer interactions, handling orders, resolving complaints, and maintaining overall customer satisfaction. The ideal candidate is empathetic, detail-oriented, and able to manage inquiries efficiently while reflecting the brand’s professionalism and values.

Responsibilities

• Respond promptly and professionally to customer messages across all platforms (WhatsApp, Instagram, Facebook, TikTok, Shopee, Website Chat).
• Provide accurate product information, guidance, and recommendations tailored to customer needs.
• Handle inquiries related to orders, deliveries, payments, promotions, and product usage.
• Assist customers with after-sales support, including troubleshooting and product guidance.
• Process and verify orders accurately and timely across all platforms.
• Update order status in the system and coordinate with operations/logistics teams.
• Follow up on order-related issues, including returns, exchanges, and reshipments.
• Record and resolve customer complaints professionally and efficiently.
• Escalate unresolved issues to supervisors or management when required.
• Maintain customer satisfaction and protect the brand’s reputation by handling all interactions with a polite, patient, and professional tone.
• Build and nurture positive relationships with customers, engaging them and upselling naturally.
• Suggest products based on customer needs and suitability.
• Manage loyalty programs and track repeat customers.
• Provide feedback and suggestions to improve the overall customer experience.

Candidate Profile

• Minimum SPM, DIPLOMA or equivalent; experience in customer service or e-commerce preferred.
• Excellent communication and interpersonal skills in English and Bahasa Melayu.
• Professional, patient, and empathetic in handling customer interactions.
• Able to multitask, manage priorities, and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Interest in beauty, lifestyle, or e-commerce industries is an advantage.

Employee Benefits

• Daily meals/lunch provided
• Full work equipment provided (phone, laptop, bills & internet covered)
• Monthly outdoor townhalls and company activities
• Positive, supportive, and high-performance work environment
• Continuous training, soft skills development, and career growth opportunities
• Regular Fardhu Ain & knowledge sessions
• Performance rewards and additional allowances

If you are ready to enhance customer experience and contribute to a fast-growing brand, we welcome your application.