Customer Service

NTT DATA, Inc.; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology service provider is seeking an entry-level administrative support professional for their Cyberjaya office. Responsibilities include assisting the Service Desk team, managing client requests, and maintaining documentation. Candidates with a high school certification and basic MS Office skills are encouraged to apply. This full-time, on-site position offers a great opportunity for fresh graduates to start their careers in the technology industry.

Qualifications

• Reliable and consistent in meeting deadlines.
• Able to work on-site in Cyberjaya.

Responsibilities

• Provide administrative support to the Service Desk team.
• Receive, validate, and log client requests.
• Assist in generating customer reports and maintaining documentation.

Skills

Detail-oriented

Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)

Excellent English communication skills

Education

High School Certification

Tools

Microsoft Office Suite

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key Responsibilities

• Provide administrative support to the Service Desk team
• Receive, validate, and log client requests, ensuring accurate detail capture
• Assist in generating customer reports and maintaining documentation
• Perform other related tasks as assigned
• No shift work required; business hours only

Knowledge and Attributes

• Detail-oriented
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Assist in generating customer reports and maintaining documentation
• Calm and focused under routine tasks
• Reliable and consistent in meeting deadlines

Academic Qualifications and Certifications

• High School Certification (Diploma or Degree is a plus)

Required experience

• Proficient in MS Office applications
• Fresh graduates and candidates with no experience are encouraged to apply
• Excellent English, written and verbal communication skills
• Able to work in Cyberjaya (On-site)

Good-to-have (not mandatory)

• Cantonese and Putonghua skills
• Basic knowledge in the technology Industry or Call Centre environment

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.