Customer Sales & Service Representative

PentagonPlus; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sporting goods company is seeking a Customer Service Representative to join their Sales Admin department. The role involves providing excellent customer support across Southeast Asia, managing order processing, and ensuring accuracy and timely fulfillment. Ideal candidates should possess strong communication skills, be proficient in Microsoft Office, and fluent in both English and Bahasa Malaysia. A passion for golf or experience in the industry is an advantage. This is an exciting opportunity to develop your skills in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and problem-solving skills with attention to detail.
• Proficient in Microsoft Office and experience with AS400 will be a plus.
• Ability to work collaboratively in a fast-paced environment.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
• Passion for golf or experience in the sporting goods industry is a plus.

Responsibilities

• Serves as point of contact for customers within the Southeast Asia region.
• Manage order processing from order entry to delivery.
• Coordinate with internal teams for timely order fulfillment.
• Process Return Authorization (MRAs) on a timely basis.
• Maintain accurate and up-to-date customer records in the system.
• Identify recurring issues and propose process improvements.
• Ensure compliance with company policies and procedures.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

Fluency in English

Fluency in Bahasa Malaysia

Tools

Microsoft Office

AS400

Job description

Acushnet Malaysia Sdn Bhd – Customer Service Representative Page 1

POSITION DESCRIPTION

Job Title: Customer Service Representative
Last Mod: October 2025
Department: Sales Admin
Last Mod Editor: Jason Wong
Location: Malaysia
Reports To: Customer Service Manager, Southeast Asia

Objective of the Job: The role is responsible for providing excellent customer support to our trade partners across Southeast Asia, ensuring efficient order management and customer satisfaction across all communication channels.

Primary Responsibilities

• Serves as point of contact for customers within the Southeast Asia region, handling inquiries via email or phone regarding orders, deliveries, returns, and product information.
• Manage order processing from order entry to delivery, ensuring accuracy and timely fulfillment, for both domestic and export business.
• Coordinate with internal teams, including Logistics, Operations, and Finance, to ensure timely order fulfillment and accurate billing.
• Process Return Authorization (MRAs) on a timely basis.
• Maintain accurate and up-to-date customer records in the system.
• Identify recurring issues and propose process improvements to enhance service quality.
• Ensure compliance with company policies, procedures, and brand standards.

Selection Criteria

• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and problem-solving skills with attention to detail.
• Proficient in Microsoft Office and experience with AS400 will be a plus.
• Ability to work collaboratively in a fast-paced environment.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
• Passion for golf or experience in the sporting goods industry is a plus.