Customer Relationship Management Executive

MHA Consultancy Services Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking a Customer Relationship Management Executive to manage customer interactions via chat and phone. The ideal candidate has strong communication and negotiation skills, especially in Mandarin and Cantonese, and is detail-oriented. This position offers performance bonuses and various benefits including transportation allowance.

Benefits

Attractive performance bonus

Cash out unused annual leave

Monthly transportation allowance

Qualifications

• Candidates with customer service experience are preferred; fresh graduates are welcome.
• Immediate availability will be prioritized.
• Comfortable working with chat-based communication.

Responsibilities

• Manage customer communication via chat and phone calls.
• Provide up-to-date exchange rate information to customers.
• Negotiate exchange rates and ensure processing instructions are clear.
• Maintain responsiveness and professionalism in customer interactions.

Skills

Strong communication skills

Negotiation skills

Attention to detail

Time management

Problem-solving skills

Proficiency in Mandarin

Proficiency in Cantonese

Proficiency in English

Education

Minimum SPM or higher qualification

Tools

Google Docs

Excel

Gmail

Job description

Customer Relationship Management Executive

RM3,000.00/bln - RM3,500.00/bln

Job Responsibility

• Manage customer communication mainly via chat messaging, with occasional phone calls.
• Provide customers with accurate and up-to-date exchange rate information.
• Build and maintain strong relationships with clients to encourage repeat business and trust.
• Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
• Ensure transaction statements are prepared and delivered to clients in a timely manner.
• Forward finalized statements from the operations department to clients.
• Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
• Maintain a professional, responsive, and customer-focused approach at all times.

Job Requirements

• Minimum SPM or higher qualification.
• Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
• Customer Services experienced is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.
• Comfortable working with chat-based communication.
• Immediate availability will be prioritized.
• Basic computer skills (Google Docs, Excel, Gmail, etc.).
• Willing to work on a rotating weekend schedule and perform overtime when required.

Job Benefits

• Attractive performance bonus (up to 4 digits monthly)
• Cash out unused annual leave
• Monthly transportation and parking allowance