Customer Relations Officer (CRO) - Part Time/Full Time

TGV Cinemas Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A prominent cinema chain in Kuala Lumpur is seeking a Customer Relations Officer (CRO) to enhance the guest experience. In this role, you will assist customers with tickets, answer questions, and promote the cinema on social media. Ideal candidates will have friendly communication skills and a passion for problem-solving. This position offers flexible hours, allowing for part-time or full-time opportunities in a lively environment with many growth possibilities.

Benefits

Hands-on experience in customer service

Friendly team environment

Opportunities for permanent roles

Qualifications

• Experience in customer service is a plus.
• Friendly and skilled in communication.
• Willingness to work shifts and weekends.

Responsibilities

• Assist guests with tickets and seating.
• Answer customer inquiries about movies.
• Ensure the cinema maintains a clean environment.
• Promote TGV on social media platforms.

Skills

Customer service experience

Communication skills

Problem-solving ability

Basic computer skills

Social media familiarity

Job description

Customer Relations Officer (CRO) - Part Time/Full Time

Job Summary: As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities

Customer Service

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Cinema Operations

• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Social Media & Online Engagement

• Share updates, promotions, and fun content on TGV’s platforms.
• Help monitor online feedback and report issues to the manager.

Feedback & Support

• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.

Requirements

Experience

• Customer service experience is a plus.

Skills

• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends, and public holidays.

Why TGV?

• Work in a lively, entertainment-focused setting with a friendly team and movie-loving customers.
• Gain hands-on experience in customer service, social media engagement, and cinema operations – great for your resume!
• Part‑time today, full‑time tomorrow! Many of our team members grow into permanent roles.
• Use your creativity to engage with customers online and help promote the TGV experience.
• Help create memorable experiences for guests – from blockbuster premieres to themed events.