Customer Relations Executive/ Telemarketer

Ban Lee Heng Motor; Seremban; On-site; MYR 25,000 - 35,000; Full time

Job summary

A customer service company in Negeri Sembilan seeks a Customer Relations Executive/Telemarketer to handle appointment bookings and customer queries. Responsibilities include follow-ups, addressing feedback, coordinating with departments for complaints, and assisting at reception. Candidates should be customer-focused and responsive to inquiries, with strong communication skills. This role is crucial for maintaining customer satisfaction and requires the ability to manage multiple tasks effectively.

Responsibilities

• Set appointment bookings through calls and data hunting.
• Perform follow-up calls after service.
• Contact customers who missed their appointments.
• Address all customer feedback and inquiries.
• Coordinate with departments to resolve complaints.
• Attend to company phone calls.
• Assist customers at reception.
• Complete ad-hoc tasks assigned.

Job description

Customer Relations Executive/ Telemarketer

To set appointment booking (inbound/outbound call and hunting data)

To perform Post Service Follow Up Call

To call No-Show Appointment Customer

To attend to all customer feedback (Enquiries, Feedback, Suggestions)

To coordinate with other departments to solve customer's complaint

To attend Company phone

To assist customer at reception

To perform adhoc tasks assigned by superiors