Customer Relations Executive | Aftersales

Abang Usedcar; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading used vehicle retailer in Puchong seeks a Customer Relations Executive for a full-time role. You will be responsible for providing exceptional support and resolving customer concerns, ensuring a seamless experience. Ideal candidates possess strong communication skills, prior customer service experience, and the ability to work well under pressure. Join us at this dynamic company committed to exceeding expectations and supporting your growth.

Benefits

Supportive work environment

Qualifications

• Prior experience in a customer-facing role, preferably within the automotive or retail industry.
• Proficiency in using relevant computer software and office equipment.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person.
• Resolve customer complaints effectively and efficiently.
• Analyze customer feedback to improve service.
• Maintain records of customer interactions.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Empathy and patience

Ability to work under pressure

Job description

Customer Relations Executive | Aftersales

This is a full-time Customer Relations Executive | Aftersales role within the ABANG USEDCAR SDN. BHD. based in Puchong, Selangor. You will be responsible for providing exceptional customer service and support to our valued clients across all stages of their experience with our company.

What you'll be doing

• Responding promptly and professionally to customer enquiries and concerns via phone, email and in-person interactions
• Addressing customer issues and complaints, and working to find effective solutions
• Receive, investigate, and resolve customer complaints after vehicle delivery
• Gathering and analyzing customer feedback to identify areas for improvement
• Collaborating with the wider team to enhance the overall customer experience
• Maintaining detailed records of customer interactions and correspondence
• Handle disputes related to:
• Vehicle condition
• Warranty claims
• Payment or documentation issues
• Service quality concerns
• Follow up with customers after resolution to ensure closure & convert complaints into retention opportunities

What we're looking for

• Excellent communication and interpersonal skills, with a focus on empathy and patience
• Prior experience in a customer-facing role, preferably within the automotive or retail industry
• Strong problem-solving and critical thinking abilities
• Proficiency in using relevant computer software and office equipment
• Flexible and adaptable, with the ability to work well under pressure

Benefits

• At ABANG USEDCAR SDN. BHD., we are committed to providing our employees with a supportive and dynamic work environment.

About us

ABANG USEDCAR SDN. BHD. is a leading provider of quality used vehicles and exceptional customer service. With over 10 years of experience in the industry, we pride ourselves on our commitment to transparency, innovation, and exceeding customer expectations. Join our team and be a part of our exciting journey!

Apply now to become our next Customer Relations Executive | Aftersales and contribute to the success of ABANG USEDCAR SDN. BHD.