Customer Relation Officer - Telesales

Singtel Group; Malacca City; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks a Customer Relation Officer responsible for handling sales inquiries and building strong customer relationships. Ideal candidates have a diploma or degree and at least 1 year of experience in a contact center. Passion for sales and proficiency in English are essential, while knowledge of Mandarin is a plus. Join us for a rewarding career in a dynamic environment.

Qualifications

• Minimum 1 year working experience in contact center environment.
• Proficiency in English; Mandarin is an advantage.
• Able to work in a fast-paced sales environment.

Responsibilities

• Handle sales enquiries and perform cross-selling.
• Build relationships and enhance customer experiences.
• Support individual and team sales targets.

Skills

Customer orientation

Sales ability

Communication skills

Team player

Flexibility

Education

Diploma or Degree in Business Studies/Administration

Job description

Be a part of something BIG!
As Customer Relation Officer, you are responsible to handle sales enquiries by identifing and perform cross selling to meet customer's need. In addition, you required to recommend the most suitable package to customer by analysing customer profile.

Make an Impact by:

• Passionate about engaging with customer through different interactions - inbound/outbound call or chat/email.
• Build a strong relationship with customer by providing a delightful end-to-end experience & effortless way of acquiring new products & recontracting of existing subscriptions.
• Be a subject matter expert by keeping yourself updated with product details & latest offer information, sales processes & ordering fulfilment.
• Contribute and support the achievement on your individual & team's sales target, call productivity, and customer engagement score.
• Display a collaborative mindset when working with internal & cross functional teams to easily resolve customer's concern & demands.
• Any other duties assigned by the team leader.

Skills for Success:

• Diploma or Degree graduate in Business Studies/Administration.
• Minimum 1yearworking experience in contact centre environment.
• Passionate about sales and with strong customer orientation.
• Proficiency in English. Able to speak in Mandarin would be added advantage.
• Understands the importance of meeting customers’ need as a top priority.
• Has strong verbal, technological and written communication and presentation skills
• Able to work in a dynamic and fast paced sales environment and to meet critical deadlines.
• Good team player with the willingness to share knowledge and ideas
• Flexible in performing shift work and during Public Holiday.

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