Customer Relation Executive (Automotive)

Jm Auto Gallery Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Penang is looking for a Customer Relation Executive to enhance customer relationships and effectively address inquiries and complaints. The ideal candidate should have customer service experience and be able to provide accurate product information. Join us to support a dynamic environment where customer satisfaction is paramount.

Qualifications

• Experience in customer service is essential.
• Fluency in multiple languages is preferred.

Responsibilities

• Build and maintain good relationships with customers.
• Address customer concerns and complaints efficiently.
• Provide accurate product and service information.

Job description

Customer Relation Executive (Automotive)

Build & maintain good relationship with existing and potential customers.

Attend to customers' enquiries, address customer concerns and complaints efficiently.

Provide customers with accurate and precise product & service information.

Ensure smooth and efficient operation by supporting frontliners when necessary.

Attend to customers' complaints/feedback and ensure the complaints are resolved professionally in compliance with company service standards.

Follow up on defect rectification progress and work closely with Technical Team for dispute resolution.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• How many years' experience do you have as a Customer Relations Executive?
• Which of the following languages are you fluent in?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Customer Relations Executive